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CocoTherapy provides complimentary shipping for purchases exceeding $79 within the contiguous United States. International customers should place their orders by phone, as additional duties, taxes, and fees may be applicable. It is important to understand that shipping, insurance, and handling costs are not refundable, and the customer must cover all shipping expenses associated with returns and exchanges.
CocoTherapy ensures the premium quality of its entire product range, guaranteeing that they are free from any defects. Should a defect be discovered in a product, the brand commits to either exchanging it, providing a similar item as a replacement, or issuing a refund. Prior to initiating a return, obtaining a Return Merchandise Authorization (RMA) is mandatory. The shipping costs for all returns and exchanges are the customer's responsibility. For the return process, items should be dispatched via reputable carriers such as UPS, FedEx, USPS, or any other service that offers both tracking and insurance. It is important to note that CocoTherapy cannot assume liability for any return shipments that are lost or damaged.
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