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Typically, ground shipping from Coastal Pet takes 1-5 business days for deliveries within the 48 contiguous United States, starting from the date of shipment. Orders are dispatched from Alliance, Ohio, within 2 days of receipt. At present, Coastal Pet only provides shipping to the contiguous United States and does not offer expedited shipping options like 1-Day Air or 2-Day Air.
Coastal Pet encourages customers to seek a refund or replacement if they are not satisfied with their purchase. This guarantee is valid for 60 days post-purchase, and to qualify, the product must be returned or an exchange requested within this period, accompanied by the receipt or order number. Upon receiving and processing the item, Coastal Pet will reimburse the full cost of the product, excluding shipping fees, within five business days. If the product is found to be defective, the brand will provide a return authorization and cover the return shipping costs. In all other scenarios, the customer bears the responsibility for the return shipping expenses.
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