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Coalatree guarantees that deliveries within the United States generally reach customers in five to seven business days post-shipping. Should you opt for priority shipping, the delivery time is expedited to a mere two to three days. For patrons in Alaska and Hawaii, an additional two to three days may be required for your orders to arrive; Coalatree appreciates your understanding.
Coalatree accepts returns of products in new and unused condition within 30 days from the date of purchase. It is important to note that shipping costs will not be refunded for any order. A processing fee of $10 will be applied to all orders returned for a refund. Unauthorized, damaged, altered, or otherwise unsellable product returns may not qualify for a refund. If the item is in new, unused condition with its original packaging and tags, Coalatree can offer a return or exchange. To facilitate the return, the order number and zip code are required. In case this information is unavailable, customers can email customerservice@coalatree.com, and the brand will assist in locating the original order.
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