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Clove Technology places a high priority on the state of returned merchandise, making sure that they are in an impeccable "as new" condition, accompanied by all original accessories, paperwork, and packaging. Once received, the items undergo a thorough examination. A full refund is issued when the products are found to be in 'as new' condition. In cases where there is noticeable cosmetic damage or the packaging shows significant wear, a restocking fee of up to 30% may be applied. If the product is damaged to an extent that it cannot be resold, the refund request could be denied, and the item will be returned to the sender. To facilitate a seamless return experience, it is the customer's responsibility to ensure the secure delivery of the returned goods, unless a courier pickup has been previously arranged. It is strongly advised to use a tracked shipping method that requires a signature upon delivery.
Credit card, BACS transfer.
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