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Orders at Snidel are typically processed within 5-7 business days, with weekends excluded. This timeframe may extend to 2-3 weeks during sales. Store pickup orders not collected within two weeks will be canceled. Snidel cannot be held liable for any inaccuracies in shipping addresses or delivery complications. Should the package still be at the store, the shipping address can be modified. In cases of damage or loss during transit, customers are advised to reach out to the shipment carrier to initiate a claim.
Customers are encouraged to contact Snidel at customer@snidel.us within 14 days of receiving their order should they wish to initiate a return. A 14-day return policy is in place, allowing for either a refund or an exchange upon the receipt of the items. The brand's Customer Service Team is available to provide assistance from Monday to Friday, between 8am and 6pm EST. When reaching out, it is requested that the order number be provided along with details of the items intended for return.
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