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Order delivery is confirmed through the shipping carrier, with Cirkul sending an email notification upon confirmation. For claims of non-delivery, customers must contact Cirkul via email within five days of the delivery date as recorded by the carrier. Entitlement to a single reshipment of one order is granted if Cirkul is informed within this timeframe. Notifications received after five days will not be considered, and no replacement or refund will be issued.
Cirkul does not permit returns or exchanges. If a customer receives a damaged order, they have 14 days from the processing date to inform Cirkul through the help desk or email. For orders that were damaged during shipping or if the incorrect order was delivered, Cirkul advises prompt communication with their customer service for a quick resolution.
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