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Chow Sang Sang's eShop delivers to more than 30 countries or regions, making it easy for customers to access their fine products globally. In-store pickup is available for clients in Hong Kong and China, with orders meticulously packed and dispatched from the warehouse, reaching them within two business days.
Purchases of jewellery, excluding accessories, from Chow Sang Sang, together with their certificates of authenticity, qualify for product care at any store location. When non-fixed price gold or platinum pieces are in their original condition, they may be returned. For specific cases, such as damage incurred during transit or merchandise not being in its original form, the decision to accept returns or exchanges lies with Chow Sang Sang. Refunds for the original shipping costs, sans duties and taxes, will be provided by the brand. However, customers must bear the expenses related to shipping, duties, and taxes for both the returning and the new items.
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