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Elsevier Store provides complimentary shipping for individual customers in the Caribbean and the United States. Customers in Brazil, Canada, and Mexico will incur a shipping fee. Typically, print book orders are dispatched by the brand within two working days following the processing of the invoice and payment. Deliveries are anticipated to reach their destinations five to seven business days after the book's release date. It is important to note that POD (Print on Demand) orders to Brazil may require up to three weeks for shipment.
When encountering a damaged subscription copy, customers are encouraged by Elsevier Store to make contact via one of the available methods to request a replacement. In the event that a book is received in a less than perfect state, assistance is provided by the brand, which will send a new copy. Additionally, for orders within the US, a UPS return label is supplied to ease the process of returning the damaged item.
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