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Charlotte Stone ensures that all orders are dispatched directly from their headquarters in Ventura, CA. Orders placed during weekends or holidays typically commence processing on the following business day. Due to potential delays from high order volumes or weekends, the brand requests up to 72 hours for handling. Nevertheless, when the order volume is lower, Charlotte Stone frequently ships items on the same day, aiming to deliver products to customers as quickly as possible.
A refund is gladly provided by Charlotte Stone for any item not labeled as final sale, even those bought at a discount or on sale, within 14 days from the delivery date. To start the return process, it needs to be initiated online within this 14-day period and sent back by the deadline indicated in the returns portal. Upon receiving the returned items, the brand will process them within 10-12 business days. For an efficient return, ensure that the items are clean, unworn, and in a resalable condition, along with the original shoebox, dustbag, and packaging materials. It's important to note that final sale items cannot be returned or exchanged. In cases where the packaging is damaged, missing, or if cleaning is necessary, a $20 fee per item will be applied. Furthermore, returns that show signs of wear may be declined.
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