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Cettire dispatches orders through expedited shipping services, including DHL, FedEx, and Startrack Express. Deliveries are made to a wide array of destinations such as Australia, the USA, UK, Canada, Japan, New Zealand, Singapore, South Korea, Hong Kong, China, Indonesia, the Philippines, Macau, Taiwan, Thailand, Saudi Arabia, UAE, Kuwait, Bahrain, Qatar, Mexico, Argentina, Colombia, Peru, Poland, and numerous EU countries. Customers can anticipate receiving their orders within 3-10 business days following confirmation.
Cettire accepts returns within a 14-day window following the receipt of your package. All items must be in new, unused condition, complete with all original designer tags. Shoes should be sent back in their original boxes, and lingerie and hosiery must remain unopened. Please note that final sale products are not eligible for return or exchange. To initiate a return, utilize the Cettire website or app and the return labels provided. Refunds can take up to 10 working days to be processed. If an order does not arrive, customers have 30 days from dispatch to contact Cettire; beyond this timeframe, a refund cannot be assured.
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