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CellPhoneCases.com provides complimentary standard delivery across the United States, regardless of the quantity or weight. A fixed shipping and handling charge of $14.99 is applicable for customers in Canada, who must also adhere to any customs regulations, taxes, or duties.
A full refund is gladly provided by CellPhoneCases.com for the majority of new, unopened items returned within 30 days from the delivery date. It should be noted that screen protectors, once opened or used, cannot be refunded. For brand name products such as OtterBox, BodyGlove, Incipio, Seidio, and Licensed sports merchandise, a 50% restocking fee will be applied if they are returned after being opened. In cases where the return is due to an error on the part of the merchant, the cost of return shipping will be covered by the brand. However, it's important to understand that Priority and Express shipping fees are not eligible for a refund. To start the return process, customers can log into their account, find the order, and select the Return Item(s) button. Upon completion of the return, CellPhoneCases.com will send a refund confirmation via e-mail.
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