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Wotofo places a high value on delivering a seamless shipping process. Orders within the US are generally dispatched from their California warehouse. Items not available locally or international orders are shipped from China, typically taking 20 to 30 days. If a package does not arrive within 60 calendar days of payment, a full refund is guaranteed. Replacement and warranty shipments, sent via E-post from China, usually take about 45-60 days. For expedited delivery, DHL/Fedex options are offered for an extra charge.
In the event that an incorrect or logistics-damaged item is received, Wotofo suggests contacting support@wotofo.com to seek a refund or replacement. This process might necessitate providing images or videos as evidence. For merchandise bought from Wotofo's official site, merely submit your order number alongside a visual depiction of the issue to the aforementioned email. Upon verification that the damage is not due to human error, a complimentary substitute will be dispatched by the brand. An unconditional full refund can be requested within 24 hours post-payment, with the reimbursement being finalized within three business days. Should the item already be in transit, it must be returned at the customer's expense, and the refund will be processed upon receipt of the package. It is important to note that previously used accessories are generally not qualified for refunds or returns.
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