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Carmen Sol provides complimentary shipping for all U.S. orders exceeding $150, simplifying the shopping experience and reducing costs for customers. A flat fee of $9.99 is charged for orders below this threshold. Daily order processing ensures swift shipment from the brand's NY State warehouse. Generally, deliveries are completed within 3-7 days post-order. For domestic U.S. deliveries, Carmen Sol utilizes UPS and the US Postal Service, whereas international shipments are managed by UPS and DHL. European customers pay a fixed rate of $20, and for other global destinations, shipping costs are determined at checkout; however, these do not cover any duties or additional fees.
Carmen Sol accepts returns or exchanges for all full-priced products within 14 days from the date of receipt. Sale, clearance, and second chance items are final and can only be exchanged, not refunded. The brand asks that the merchandise be in a new, unworn condition with all original tags still attached. Customers must cover the cost of return shipping. For exchanges of clearance or second chance items, a shipping fee of $14.99 is required, whereas the first exchange of non-clearance items is provided at no cost.
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