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BANWOOD recommends that return requests be submitted within a 14-day period following the receipt of the order, ensuring that the item is in an unused state, retains its original packaging, and remains in pristine condition. To obtain guidance on the process, customers are encouraged to get in touch with irene@banwood.com. The expenses for both the return and the shipping must be borne by the customer. Upon inspection and confirmation that the return criteria are met, a refund will be processed to the initial payment method. In the event that an order arrives damaged or includes an incorrect item, BANWOOD kindly requests that you contact irene@banwood.com, providing your order number, a detailed description of the issue, along with any relevant photos or videos to help clarify the situation.
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