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Candleberry calculates standard ground delivery charges according to the order subtotal, post-promotional discounts and pre-taxes. Free shipping is provided for orders over $100 via FedEx ground service, available to U.S. residents in the 48 contiguous states. Every order is dispatched to a single address, with no option for splitting shipments.
Candleberry facilitates the return of unopened merchandise in its original packaging within a 90-day period to 1150 Chenault Rd, Frankfort, KY 40601, where customers can opt for either a refund or an exchange. It is worth noting that any candles that have been burned, melted, or utilized with warmers are not eligible for return. In the event that a product is found to be defective after more than half of it has been used, customers are advised to contact info@candleberry.com to request a replacement or store credit. It is crucial to keep in mind that returns lacking a receipt or a receipt number will be declined. This policy also encompasses subscription services offered by the brand.
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