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Caldera Lab ensures that orders are dispatched from its U.S. facility within 1-2 business days of receipt. Typically, U.S. customers receive their packages 3-5 days later. For international orders, the brand utilizes multiple priority carriers, and delivery times vary based on the destination. Upon shipment, an email containing a tracking number is sent to keep customers informed.
Caldera Lab provides a 60-day satisfaction assurance, despite the non-acceptance of returns. If a product fails to satisfy, customers are advised to contact Caldera Lab within 60 days of the purchase for a solution. It is crucial to understand that repeated refunds for the same item are not permitted. The brand closely tracks refund requests and reserves the right to restrict or deny them if the policy is abused.
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