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Brass Monkey Goods exclusively delivers within the continental U.S. and does not service P.O. boxes. Orders are generally processed by the brand within 5 business days and dispatched through UPS Ground Service. Typically, from order placement, it requires 3-5 processing days and an additional 2-3 transit days, resulting in a total of 5-8 business days for delivery. Complimentary shipping is provided for purchases exceeding $30; otherwise, a $7.99 charge is applied.
Brass Monkey Goods generally does not accept returns; however, the brand is willing to issue a refund or replacement for any items that are broken or damaged, provided they were purchased directly from the official site. To receive assistance, customers need only send an email with a picture of the damaged product. In the case of stock items, which are neither customized nor made to order, returns are permitted within 30 days, as long as the original packaging is intact. A 20% restocking fee applies, and the customer must cover the return shipping costs. Upon receipt and inspection of the returned item, the refund will be processed.
Pay Pal, Google Pay, Apple Pay, Shop Pay (only mentioned as Express Checkout options, not full list)
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