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APEXEL ensures that all orders are processed within 1-3 business days following payment confirmation, excluding weekends and public holidays. Upon shipment, a confirmation email containing order details and a tracking number will be sent. The brand provides international shipping to most global destinations, with delivery times calculated from the dispatch date. When feasible, packages are dispatched from local warehouses via carriers such as yunExpress, DHL, or FedEx. For purchases of $59.99 or more, free shipping is available within the US. Customers are responsible for any import duties, taxes, and fees on international orders.
Returns are welcomed by APEXEL within a 30-day period post-delivery for a refund. It is requested that the products should remain unused, in their original state, and be sent back in the initial packaging with all tags and accessories undamaged. For any issues related to item defects or quality, the brand covers the return shipping and guarantees a full refund. However, if the return is due to a change of preference or no longer needing the product, the customer will need to cover the return shipping, which will then be subtracted from the refund amount. To initiate the return process, customers can contact support@shopapexel.com. Although exchanges are not offered, once the return has been finalized, customers have the option to place a new order for their preferred items. After an inspection, APEXEL processes refunds within 3-5 business days.
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