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Edifier ensures that all orders are processed within 1-2 business days. After dispatch, standard delivery usually requires 3-7 business days. Shipping durations are estimated by the brand and may fluctuate due to external influences. P.O. Boxes are not eligible for express shipping. Complimentary shipping is available for purchases exceeding $99.
Edifier facilitates returns within a 30-day period from the date of purchase, offering a full refund. For initiating the return, customers are requested to contact support@edifier.com to obtain a Return Merchandise Authorization (RMA) prior to shipping the item back. The brand requests that all returns include the original packaging and accessories. Upon receipt of the returned product, Edifier will process the refund, which will be issued to the original payment method. It is important to note that the credit may require up to 10 days to reflect in the customer's account.
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