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Bobblegifts guarantees that all purchases are dispatched through expedited shipping options, such as DHL, FedEx, or UPS, ensuring swift arrival. Customized requests usually necessitate a two-to-four-week period following confirmation and payment. During the brand's operational hours, from 9:00 AM to 6:00 PM (GMT+8 Beijing Time), customers can contact Bobblegifts.
Bobblegifts is dedicated to providing unique, personalized products that, given their bespoke quality, are only eligible for return in the event of defects or damage. In the case of receiving an incorrect order or discovering damage to your items, customers are requested to contact customer service at service@bobblegifts.com, attaching photos for a thorough assessment. This allows the team to facilitate a full or partial refund or arrange an exchange. Prior to returning any items, it is crucial to first communicate with customer service. Upon receipt of the returned item by the warehouse, the processing time for a refund may extend up to 72 hours, and the adjustment should be visible on your bank statement within 7-10 business days.
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