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Econugenics provides complimentary domestic shipping for one-time purchases exceeding $100 and subscription orders. Orders submitted prior to 1:00 p.m. Eastern time are dispatched the same business day, whereas those after 1:00 p.m. are sent the following business day. Business days span from Monday to Friday, with U.S. national holidays excluded. For overnight deliveries ordered on Friday before 1:00 p.m. Eastern, delivery is arranged for the subsequent Monday. International orders, however, do not qualify for free shipping on Subscribe & Save and must cover the applicable fees. A signature may be required upon delivery.
For initiating a return, customers are advised to contact Econugenics' Customer Care at customercare@econugenics.com. A refund for the first purchase is available if an email request is submitted within 30 days of the order date. An authorization number, which must be acquired by getting in touch with Customer Care within this timeframe, is necessary to facilitate the return. The products should be sent back in their original packaging, accompanied by a copy of the invoice or packing slip. It is the customer's responsibility to bear the return shipping expenses. Upon arrival at the warehouse, the processing of the return may take up to 15 business days.
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