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BetterBack guarantees prompt delivery, with transit times of 2-5 business days for the USA and UK, 7-21 business days for the EU, and 21-30 business days for other global destinations. To ensure arrival by the holidays, orders within the USA should be placed by December 11 for standard shipping, or by December 18 for expedited 3-day or 2-day options. It is important to note that international express shipping is not offered by the brand.
BetterBack recognizes that there may be instances where a product does not meet expectations, and as such, the company provides a 60-day return window for those who are not fully satisfied. For customers wishing to make a return, it is only necessary to complete the form found on BetterBack's official site. Reimbursement will follow the path of the initial transaction. In returning merchandise, BetterBack requests the inclusion of all original packaging and materials to guarantee items are returned in pristine condition.
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