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Global shipping is provided by SmartWings at no cost, regardless of the order size, utilizing delivery services such as UPS, FedEx, and DHL Express. Generally, shipments are received within 3 to 18 business days. However, certain products from the US warehouse can be delivered in a shorter timeframe, specifically 3 to 5 business days.
Recognizing that circumstances may change, SmartWings permits the return of standard, unopened, and non-customized products within 30 days from the date of shipment. For configure-to-order, personalized, or customized items, returns are only accepted if a defect is present. To facilitate a seamless return experience, it is requested that all original packaging and accessories be included with the returned item. Furthermore, a restocking fee of 15% may be applied to opened items, making it advisable to maintain the original condition of the product.
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