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Beis Travel employs UPS, USPS, or OnTrac for domestic shipments within the US and DHL for international deliveries. A one-hour timeframe is provided for customers to request address modifications by reaching out to hello@beistravel.com. Standard orders are processed and fulfilled within 1-2 business days, while personalized items may take up to 5 days. Expedited delivery is not an option for customized goods. Shipping fees are non-reimbursable if the package is undeliverable or returned due to incorrect or incomplete shipping details.
Beis Travel accepts returns and exchanges for items within a 45-day period, as long as the products are in their original, unused, and undamaged condition, complete with all tags and packaging. This return policy is applicable to purchases made directly from the Beis Travel website. For returns, a refund to the original payment method or store credit is provided, minus a $10 handling fee. Personalized items, however, are non-returnable and non-exchangeable. Refunds may take up to 10 business days to be processed, and Beis Travel appreciates customers' patience during this time.
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