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Baseus provides complimentary shipping for purchases exceeding $20. A charge of $6.9 is applied to orders below this amount. Typically, items are sent from a nearby warehouse, guaranteeing a 3-8 business day delivery timeframe for products bought directly from baseus.com.
Baseus provides a 7-day no-questions-asked return policy and a 30-day after-sales guarantee. When the item is free from manufacturing defects and remains in its original, unused state, it can be returned within seven business days of delivery. In cases where a manufacturing defect is present, Baseus permits returns up to 30 business days post-receipt. For initiating a return, customers are advised to reach out to the customer support team via email at shopify.us@baseus.com to get the return shipping address. Once the warehouse confirms the receipt of the returned goods, the brand ensures that all refunds are processed within three business days. The refund might take between 7 to 15 business days to appear in the customer's original payment method.
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