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Balls aims to guarantee total satisfaction. Should dissatisfaction arise with the trimmer within 30 days, customers are encouraged to contact the brand for a full refund without any inquiries. If a return is chosen during this timeframe, it is essential that the item is sent back in its original packaging. The brand requests that customers bear the cost of return postage and suggests using a tracked service for added assurance. Although consumable and intimate items such as cosmetics and condoms are not eligible for return, refunds are provided for defective products.
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