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Automatic Trap provides shipping services across the US and Canada. Orders over $99 in the contiguous United States qualify for free shipping, while Alaska, Hawaii, and Puerto Rico are excluded. This offer does not apply to Canadian regions. A 4-6 week delay may be experienced by Hawaiian residents due to the shipping method. CO2 canisters, classified as hazmat, are transported exclusively by sea. The brand processes and dispatches orders within 2-4 business days, excluding weekends and statutory holidays. Delivery typically takes 7-10 business days post-shipping, with a tracking number sent via email. Shipping fees are determined by the order's size and weight. For bulk orders of more than 10 traps or deliveries to remote areas, customers are advised to reach out to shipping@automatictrap.com for an estimate.
To secure a Return Merchandise Authorization (RMA) number and the necessary instructions, customers are advised to reach out to support@automatictrap.com. Automatic Trap requests that no items be sent back without an RMA number. It is crucial to understand that return shipping expenses are non-reimbursable, and any refund issued will have these costs deducted. The brand only processes returns for products bought via the Automatic Trap website, Goodnature sites, or authorized sellers. For replacements of faulty or damaged goods, it is recommended that customers email support@automatictrap.com to receive an RMA and guidelines prior to sending the item to: 1080 Linda Way - STE 11 & 12, Sparks, NV 89431. Automatic Trap recommends utilizing a traceable delivery method or insurance for items valued at over $75.
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