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Shipping is available from Atomi Scooters through UPS, DHL, or Amazon FBA, and complimentary delivery is offered to the 48 contiguous United States. Customers in Alaska or Hawaii are requested to contact the brand for a shipping fee estimate. Processing of orders takes 1-2 business days, with an expected delivery time of 5-8 business days. Upon order completion, a tracking number will be supplied. It should be noted that Atomi Scooters does not dispatch on weekends or holidays, and there might be delays due to Covid-19.
Atomi Scooters facilitates returns or exchanges within a 14-day period post-purchase. For items found to be defective due to manufacturing, a 30-day window from the invoice date is provided for customers to request a return or replacement at no cost. Shipping expenses for returns under warranty or within the initial 14 days are borne by the brand. To start the return process, customers should reach out via support@atomiscooters.com. It's essential that all returns adhere to Atomi Scooters' established guidelines.
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