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From its California-based warehouse, Asta Resort dispatches all orders. Complimentary shipping is provided for all US orders, while a 2-3 day express service can be availed for $15 USD. Canadian customers receive free shipping on orders exceeding $350 CAD; otherwise, a flat rate of $20 CAD is applied. In Australia, orders over $280 AUD qualify for free shipping, with a $25 AUD flat rate for other orders. New Zealand orders over $400 NZD enjoy complimentary shipping, and a $25 NZD flat rate is charged for the rest. For the United Kingdom, shipping is free on orders over 拢200 GBP, and a 拢13 GBP flat rate applies to others. In most other countries, the brand offers free shipping on orders over $250 USD, with a $15 USD flat rate for smaller orders. Orders are processed from Monday to Friday, excluding holidays, and tracking details are emailed post-dispatch.
Asta Resort facilitates a return policy for full-price items, allowing USA customers to receive a refund via their original payment method or as store credit within 14 days. A $6.50 return label fee is subtracted from the refund or store credit. For US patrons, the brand also offers the option to exchange for a different size, with the new item shipped free of charge once the initial product is in transit. International customers, on the other hand, can obtain store credit within 14 days for full-price items, with the return label fee varying based on location. Regrettably, exchanges are not an option for international customers; it is advised that they return the item for store credit and place a new order. In the event of receiving faulty or damaged goods, customers should reach out to concierge@astaresort.com within 14 days of receipt.
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