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For furniture delivery, an adult aged 18 or above must be present to receive and examine the order. Any items delivered by Arhaus Furniture or a third-party carrier should be returned via the same method. Refunds for delivery charges are only provided in cases of manufacturer defects or damage during transit.
Arhaus Furniture places a high value on achieving customer contentment. Should the products fail to live up to expectations, customers have the option to return or exchange them as per the established guidelines. It is crucial to understand that delivery charges are not refundable, barring instances of manufacturing flaws or damages sustained during transit. In the event of any damage upon delivery, it must be documented on the delivery receipt and promptly reported. Any defects or discrepancies not communicated within 14 days post-delivery will be regarded as acceptable and thus ineligible for return or exchange.
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