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Arccaptain maintains facilities in the U.S., Mexico, Canada, Spain, and Poland, enabling 24-hour shipping and 7-day delivery throughout North America and Europe. This ensures that customers experience swift and efficient order fulfillment.
Arccaptain's return policy is specifically designed for customers who make a purchase through the website. In cases where the delivered item does not correspond to the order, it is advised not to use the product and to contact the customer service team at support@arccaptain.com. If a return and refund are approved, they will be subject to certain conditions, unless otherwise specified by Arccaptain: a 10% restocking and refurbishment fee based on the original purchase price (with a minimum of $50 USD) will be charged, and shipping costs, customs, duties, and other fees, unless covered under the warranty, will also be taken into account. Should the package be in good condition upon arrival but the product is found to be significantly damaged during transportation, it is essential to keep the waybill, packaging, and notify the brand within 7 days of receiving the delivery. For any shipments that go missing during transit, immediate communication with Arccaptain is required.
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