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AquaVault guarantees shipment of all orders within 1-3 business days, with exceptions noted. For complimentary or reduced-cost shipping, UPS innovations mail or first class economy mail is typically chosen. Free economy shipping generally takes 2-5 business days. Owing to the impact of Covid-19, international deliveries and customs processes might add an extra 2-4 weeks to the transit time.
AquaVault facilitates returns for items in their original packaging within a 30-day period. A thirty-day warranty is provided by the brand, addressing any defects in manufacturing and workmanship. For initiating a return or replacement, customers are advised to contact AquaVault at info@theaquavault.com within 30 days from the date of shipment. The product must be in new or unused condition, enclosed in its original box, and accompanied by a Return Authorization Number and a written explanation for the return. It should be noted that shipping expenses for returns are non-refundable and will be subtracted from the refund. Upon approval, refunds are generally processed within 3-5 business days.
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