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Aquatalia accepts returns for the majority of its products up to 35 days following the shipment date. In cases where problems arise, such as non-receipt or damage to the goods, it is essential that Aquatalia is informed within 14 days post-shipping. This enables the brand to facilitate a replacement or refund. A period of 10-15 business days is requested by the company for the return to be received and processed. Upon receipt of the returned item, the refund process will commence, and a credit will be applied to the payment method initially used for the transaction. It should be noted that the visibility of this credit in your account might take up to two billing cycles, contingent upon the policies of your specific credit card provider.
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