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Free shipping is provided by Animal Pak for orders over $85 throughout the United States. A small fee of $8.95 applies to orders below this amount. Customers in Alaska, Hawaii, and Puerto Rico are offered a flat rate of $15.95. The brand also ships to APO and FPO addresses, with an expected additional two-week delivery time.
A 90-day satisfaction guarantee is provided by Animal Pak for all products available on their website. Returns are permissible within 30 days of the shipping date, provided the items remain in their original, unopened, and unused condition. Customers can return items in person at no cost, whereas mail-in returns are subject to a $7 fee for the shipping label. This fee is waived if the customer opts for a store credit refund. In the event of a damaged or missing item, customers can submit an online return form within 30 days to receive a complimentary replacement.
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