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Andalou Naturals presently delivers online orders exclusively to customers in the U.S. Processing of these orders occurs from Monday through Friday, not including public holidays, and may take up to 72 business hours following the placement of an order. Complimentary shipping is available for purchases exceeding $60, with the delivery method being either USPS or UPS, contingent upon the package's weight. For those choosing the no-cost shipping alternative, it is advised to anticipate a wait time of 5 to 10 business days for receipt of the shipment, based on the destination. Should the order total be less than $60, specifics regarding the shipping fee, carrier, whether UPS Ground or USPS, and expected transit duration will be clarified during the checkout process. Currently, Andalou Naturals restricts its shipping services to locations within the United States.
Andalou Naturals encourages customers to contact them at usa@andalou.com within 30 days of the purchase date if they are dissatisfied with their order. Only items bought directly from the brand's website are eligible for return. It is important to remember that the initial shipping and handling fees cannot be refunded. For a seamless return experience, products must be in the same condition as when they were delivered and in their original packaging. Customers are requested to have their receipt available.
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