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Alp N Rock provides customers with Standard USPS Shipping, which takes 3-7 business days, and FedEx Two-day service. Complimentary shipping within the U.S. is offered for orders exceeding $350, while international shipping options are available during checkout. Typically, orders are dispatched within 5-7 business days of placement, and a confirmation email is sent upon shipment. For all deliveries, the brand utilizes polybags constructed from 100% recycled materials.
Alp N Rock provides a 14-day return policy from the date of purchase, allowing customers to receive a refund via their original payment method. It is crucial that garments remain unworn, unwashed, undamaged, and still have the original tags attached. A handling fee of $21.95 applies to exchanges or refunds for items discounted between 30% and 49%. Items with a discount of 50% or more, or those labeled 'FINAL SALE,' cannot be returned or exchanged. For the holiday period, orders placed between October 23 and December 25 can be returned for store credit or exchange until January 8, 2026. International customers are responsible for covering the cost of return shipping. To start the return process, customers must request a return shipping label online, pack the items, and send them back within 7 days.
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