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For orders below $99, Hatley provides US Standard Shipping at a cost of $9, while those exceeding $99 qualify for free shipping. Estimated delivery times are 3-5 business days. UPS Ground service is priced at $9 for orders under $99 and $5 for those above, with similar delivery estimates. For expedited delivery, UPS Express Saver is an option, costing $20 for orders under $99 and $15 for those over, delivering in approximately 1-2 business days. All US shipments originate from the brand's Montreal, QC warehouse within 2 business days. However, shipping to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, or Guam is not supported by the brand.
Hatley facilitates a hassle-free return policy, ensuring a seamless experience for its clientele. For customers based in the United States, returns should be directed to 59 Church St, Burlington, VT 05401. Upon receipt of an online order, a processing period of up to 10 days is requested by the brand. A confirmation email will be dispatched once the refund has been processed. It is crucial to understand that the original shipping fees are not eligible for reimbursement. Items bought in-store must be returned or exchanged at any Hatley location. International patrons are required to arrange their own return shipping, as pre-paid labels are exclusively available for US-based addresses.
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