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From more than nine distribution centers nationwide, Aivituvin ensures that standard shipping orders are sent out within 1 to 2 business days and delivered by FedEx in 3-5 business days. Typically, deliveries occur from Monday to Friday, between 8:00 am and 6:30 pm. Free standard shipping is provided on all orders, enhancing convenience for customers. However, the brand does not deliver to Hawaii, Alaska, Puerto Rico, Guam, Virgin Islands, American Samoa, Northern Mariana Islands, Palau, Federated States of Micronesia, Marshall Islands, FPO, APO, or PO Boxes, and only serves American postal addresses.
The brand is pleased to provide a return or exchange policy, valid for 30 days post-delivery. For any concerns regarding your purchase, communication can be initiated at service@aivituvin.com. In the event of receiving defective products, it is requested that within 30 days, customers submit a photo and a detailed description of the issue. This enables Aivituvin to facilitate a repair, replacement, or refund. Cancellation requests should also be directed to service@aivituvin.com; ensure to mention the order number in your message. Refunds are typically issued within three business days via the original payment method. When an order has already been dispatched, the cost of returning the item will be borne by the customer.
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