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Kikki.K, based in Melbourne, Australia, processes all orders and asks for an additional 1-2 business days for personalized items. DHL handles international shipping, guaranteeing delivery to any location.
To process any return, Kikki.K necessitates the presentation of the original receipt or an equivalent proof of purchase. Additionally, all items must remain in their initial state, complete with tags. It is important to note that personalized goods, gift vouchers, face coverings, stockings, undergarments, swim attire, and accessories are excluded from the return policy. Online orders can be sent back via post to PO Box 2112, Sunshine West, VIC, Australia, 8438, accompanied by a filled-out Return Form. For products bought at physical locations, returns must be conducted at a Kikki.K outlet. Items purchased at full price in-store qualify for exchange, credit, or reimbursement within a 30-day window. However, discounted and outlet merchandise, when bought in-store, is only eligible for exchanges.
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