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Brooklyn Industries ensures that orders are processed within 48 hours, excluding weekends and holidays. Upon placing an order, customers receive an Order Confirmation email. A Shipping Confirmation email with tracking information is sent once the order is dispatched. Shipping durations vary based on the provider, and expedited shipping options such as 2-Day and Next Day are available on business days only, with no guarantee for weekend delivery. International shipping and delivery to PO Boxes are not provided by the brand.
Brooklyn Industries facilitates returns or exchanges for merchandise within a 30-day window from the order date, provided that the products have not been laundered, used, or harmed and all initial tags remain intact. During the festive period, purchases made between November 17, 2025, and December 12, 2025, are eligible for return until January 12, 2026. It is important to note that items bought online cannot be returned at physical store locations. Swaps are exclusively available for the identical product in a different size. Products labeled as 'Final Sale' are not subject to return. Upon receipt of the goods, refunds and exchanges are processed within a 7-10 business day timeframe. Customers have the option to exchange every item from their purchase once; however, it should be noted that items that have already been exchanged cannot undergo another exchange but may be refunded if sent back.
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